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Privacy Policy

Last updated: 22/08/2025
 

NEVIC Stays (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and store personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
 

1. Information We Collect
 

We may collect and hold personal information that is necessary for our business operations, including:

  • Identifying details such as your name, phone number, and email address.

  • Business and property details relevant to the provision of our housekeeping services.

  • Transactional information such as service records, communications, and billing details.

  • Website usage data (e.g., IP address, browser type, cookies, and analytics).
     

2. How We Collect Information
 

We collect personal information directly from you when you:

  • Make an enquiry through our website, email, or phone.

  • Engage us to provide services.

  • Provide feedback or communicate with us.

We may also collect information indirectly through cookies, analytics tools, and third-party service providers where permitted by law.
 

3. Purpose of Collection
 

We collect, hold, and use your personal information for purposes including:

  • Providing and managing our housekeeping solutions.

  • Responding to enquiries and customer service requests.

  • Managing client relationships, billing, and administration.

  • Improving our services, website, and customer experience.

  • Meeting legal and regulatory obligations.
     

4. Disclosure of Information
 

We do not sell your personal information. We may disclose information to:

  • Third-party contractors, suppliers, or service partners where necessary to deliver our services.

  • Regulatory bodies or authorities where required by law.

  • Professional advisers (e.g., insurers, accountants, legal representatives) where necessary.

All third parties engaged by NEVIC Stays are required to handle personal information in accordance with the Privacy Act 1988.
 

5. Data Security & Storage
 

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Information is stored securely through trusted systems, with access limited to authorised personnel only.
 

6. Cookies & Website Tracking
 

Our website may use cookies and analytics tools to improve functionality and user experience. You may disable cookies in your browser settings; however, some features of our website may not function properly without them.
 

7. Access and Correction
 

You may request access to the personal information we hold about you and request corrections if you believe it is inaccurate, out-of-date, or incomplete. Requests can be made by contacting us (see details below).
 

8. Complaints
 

If you have a concern about how we have handled your personal information, please contact us. We will respond promptly to investigate and resolve your complaint. If you are not satisfied, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC).
 

9. Contact Us
 

For questions, access requests, or complaints regarding this Privacy Policy, please contact:
 

NEVIC Stays
Email: hello@nevicstays.com.au
Phone: 0449807640
Website:www.nevicstays.com.au

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